Why we collect personal information
What personal information we collect and when it is collected
How your information is used and protected
When and with whom your information is shared
Your choices regarding your personal information
This policy does not apply to those third-party real estate agents, mortgage and financing providers, other service providers, advertising systems, networks or websites that Dwel has a relationship with or of other companies or individuals that Dweldoes not own, employ, manage or control.
The information we learn from users helps us not only provide the Service but also to personalize and continually improve each user’s experience with the Service. Here are the types of information we gather:
Personal and Home-Specific Information: When you create an account on the Dwel platform, we may ask you for certain limited personally identifiable information such as your name, home address, email address and phone number, which we will use to contact or identify you. We may also request certain other personally identifiable information from time to time as we deem necessary to better provide the Service to you, including your home’s MLS listing, photographs of the home, and information about the home’s features, appliances, warranties, and mortgage information. Most of this information is recommended but not required to be shared with us and can be adjusted or limited depending upon your preferences. You can choose not to provide us with any or all of the information we specify or request, but then you may not be able to register with us or to take advantage of some or all of our features.
To perform the Service, we also collect information through cookies and other automated means. Information of this sort includes:
Technical information about your browser and mobile device: This information is used in the aggregate to help us optimize the Service for common browsers and devices.
Usage information, such as the features and emails from Dwel that you interact with: We collect and use this behavioral information and may use it in anonymized and aggregate forms to generate statistics about users and how the Services are being used and to facilitate targeted communications and advertisements but the information is not shared in any form that could be used to identify you personally. Please see “How we use and share the information we collect,” below, for further information and choices about sharing information with third parties.
Targeted Advertising: To support and enhance the Service, we may directly host advertisements from third parties through the Services. We do not permit targeted advertising through third party ad networks
Crashes and error reports: If you encounter a crash or error while using our Service, we may generate a crash report that includes technical, usage and, if you are logged in, your account information so that we can diagnose and potentially prevent the problem in the future.
Information Collected from other Sources. We may also periodically obtain both personal and non-personal information, including publicly available information, about you or your home from your real estate agent, approved service providers such as your home inspector and mortgage provider, contractors and other third parties such as Zillow, Attom Data, or state and local administrative agencies or property databases.
We use the information we collect for things like:
Establishing and managing your account and providing the Service (including creating your personalized account and communicating with your real estate agent, service providers contractor to coordinate projects on your behalf)
Conducting research and analysis
Identifying you on our platform and communicating things like surveys and offers
Operating, evaluating and improving our business model
As a homeowner, you control who can view or access your Account. This means that, if you are a registered user, the content posted on and any activity conducted through the Service is made available only to you and anyone you expressly authorize to access it.
We will not share your personal information or user data or images except to perform the Services as described herein or unless you authorize us to. We may provide aggregate usage and demographic reports and information to service partners to help them understand our audience and target their communications accordingly, but not in a way that could identify our users personally.
Sometimes we may be required to share your information in response to a regulation, court order or subpoena. We may also share information when we believe it's necessary to comply with the law or to respond to a government request or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of Dwel, our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.
We may also share your information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
Dwel uses reasonable security measures to store and protect the information under our control and appropriately limit access to it. However, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
We use a variety of information security measures to protect your online transactions with us. The Service uses encryption technology, such as Secure Sockets Layer (SSL), to protect your sensitive personal information during data transport.
You may choose to:
Update and correct your personal information
Object to the processing of your personal information
Request to have your personal information or usage data deleted or restricted from our Service
Request for portability of your personal information
Cancel your account
To do any of these, simply notify us of this decision by one of these methods:
Follow the unsubscribe link in any marketing email or following the directions included in any other promotional material received from Dwel
Send an email to us at email@example.com
We will retain your profile information and usage data for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. In most cases, this period extends to the lifetime of your homeownership. If you close your account, we may still retain certain information associated with your account for analytical purposes and recordkeeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions , take actions we deem necessary to protect the integrity of our web site or our users, or take other actions otherwise permitted by law. Deactivating your account does not automatically delete your account or usage data from our database, but regardless of any retention policy we will make reasonable efforts to enable you to delete your profile and personally identifiable information from our database upon request.
Use of the Service is intended for individuals age 18 and above, and we do not knowingly seek or collect personal information from anyone under the age of 18.
September 21, 2023